Refund policy

Return Policy

We strive to ensure your satisfaction with every purchase. Please review our return and exchange guidelines below.

Eligibility for Returns

• Full-Priced Items:

  • Eligible for return within 7 days for in-store purchases and 30 days for online orders from the original purchase date.
  • Notify us via email within 24 hours of delivery to initiate the return process.

• Conditions for Return:
  Items must be:

  • Unworn, unwashed, and undamaged.
  • With original tags attached and in the original packaging.
  • Full packages must be returned (if applicable).

Non-Returnable Items

The following items are not eligible for return or exchange:

• Gift cards.
• Wearable accessories.
• Made-to-order items.
• Preorders.
• Custom Made Items.

Refund Policy

• A refund will be issued to the original payment method after deducting applicable shipping and restocking fees ($10–$40, based on item type and size).
• Refunds will be processed within 3–7 business days after approval.

Partial Refunds

Partial refunds may apply if:

• The item is not in its original condition, is damaged, or has missing parts.
• The return is initiated more than 30 days after delivery.

Late or Missing Refunds

If you haven’t received your refund:

1. Recheck your bank account.
2. Contact your credit card provider (processing may take 3–7 business days).
3. Contact your bank.
   If you’ve completed these steps and still have not received your refund, visit our contact page for assistance.

Exchanges

Items can be exchanged for a different size or color if available. Customers are responsible for all shipping costs associated with exchanges. Defective or damaged items will be replaced with the same item. Visit our contact page to begin the exchange process.

Order Cancellations

• Made-to-order and preorder items cannot be canceled after the order is placed.
• Rush orders are non-refundable and cannot be canceled once placed.

Gifts

If the item was marked as a gift during purchase and shipped directly to you, a gift credit will be issued for the return value. If the gift wasn’t marked as such and was shipped to the gift giver, the refund will be processed to the original purchaser.

Shipping Returns

• Initiating a Return:
  Visit our contact page to receive return instructions. Do not ship any items without confirmation from our team to avoid delays or loss.

• Return Shipping Costs:
  Customers are responsible for return shipping costs. These are non-refundable, and the amount will be deducted from your refund if a prepaid label is provided.

• Shipping Recommendations:
  For items valued over $75, use a trackable shipping service or purchase shipping insurance. We are not liable for items lost or damaged during return transit.

Additional Information

• Processing Returns: Once we receive and inspect your returned item, we will confirm the approval or rejection of your refund or exchange.
• Timelines for Exchanges: Shipping times for exchanged items may vary depending on your location.
• International Returns: We do not accept returns or exchanges for international orders.